Sales/Business Development ,Forex ,Customer Services
Date Posted: 02/04/2021
Customer Success Advisor (German-Speaking)
CareerFinders, on behalf of our client, an expanding Investment Firm with offices in Limassol, we are seeking to recruit a Customer Success Advisor to join their team. The successful applicant will ideally hold previous and demonstrable experience in a similar position and be fluent in both German & English (Written & Spoken).
Assist clients worldwide through live support.
Answer emails, assist with the opening of client accounts, amend existing accounts, maintain client records.
Demonstrate impeccable telephone etiquette and management.
Handle back office queries.
Support clients with technical and troubleshooting issues.
Report to the management.
work with other departments to resolve issues.
Provide support and troubleshooting on company and MT4 Trading Platforms.
Liaise with the Compliance Officer regarding complaints and approval of accounts.
Provide all relevant information to clients regarding documents and materials for becoming a client.
Handling client inquiries appropriately and ensuring that high level service is provided.
Promote available products and services to clients.
Developing and maintaining excellent relationships with prospective and existing clients.
Contributing to team effort by achieving targeted results.
Previous experience in a similar position will be considered an advantage.
Excellent knowledge of German and English language is a must.
Knowledge of any other language will be considered as an advantage.
Excellent spoken and written communication skills.
Ability to work efficiently under pressure.
Excellent computer skills (Microsoft Excel and Word).
Knowledge of MetaTrader platforms will be considered an advantage.