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Forex , Customer Services
Location: Cyprus,Limassol
Reference: 4999
Date Posted: 29/03/2021
Customer Support Officer
CareerFinders, on behalf of our client, a rapidly expanding CySEC Licensed Investment Firm with offices in Limassol, we are seeking to recruit a Customer Support Officer to join their team. The successful applicant will possess excellent communication skills in English and be able and willing to commit to rotational shift patterns on a weekly basis.
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Key Duties/Responsibilities:
 
  • Implement the customer service policies of the company.
  • Measure customer satisfaction and improve services.
  • Process financial transactions of the customer such as deposits and withdrawals.
  • Post financial transaction into the various systems used by the company.
  • Process customers’ bonuses.
  • Perform KYC procedures and ensure that all applications are compliant with the company’s policies and regulatory requirements.
  • Handle all types of enquiries from customers via chat, phone call or email.
  • Enter and keep updating customers account information in the company’s records and systems.
  • Provide help to customers respective to the company’s services.
  • Investigate and solve customers’ problems or complaints by clarifying and determining the cause of the problem, selecting and explaining the best solution to the customer, expediting correction or adjustment in case this is needed and following up to ensure resolution and customer’s satisfaction.
  • Keep accurate records as these are required from time-to-time.
  • Perform daily reconciliation of platforms, payment providers and systems.
  • Generate various reports regarding number of accounts, financial transactions, etc.
  • Liaising with various departments and solving the various issues that arise during the daily operations.
 
Key Skills/Experience:
 
  • Any previous Customer Service experience will be considered a significant advantage.
  • Excellent oral and written command of the English language.
  • Very good knowledge of Office 365.
  • Excellent organizational and communication skills.
  • Willingness to confront difficult situations and adopt to a fast-changing environment.
  • Ability to work on a 24/5 weekly rotational shift pattern.
 
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy
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Limassol. 4152, Cyprus
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