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Sales/Business Development , Customer Services , Online Gaming
Location: Cyprus,Limassol
Reference: 4988
Date Posted: 24/03/2021
Account Manager
CareerFinders, on behalf of our client, an expanding company operating within the Online Gaming industry, we are seeking to recruit an Account Manager to join their team based in Limassol. The successful applicant will act as the primary point of contact and will build and manage long-term close relationships with a portfolio of allocated B2B clients. You will ideally have previous Sales and/or Account Management experience and possess outstanding communication skills in English.
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Key Duties/Responsibilities:
  • Be the primary point of contact, build and manage long term close relationships with a portfolio of allocated B2B clients.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
  • Manage multiple B2B clients in a professional and organized manner. Complete regular client review e-meetings. Create and manage backlogs of client requirements.
  • Take part in negotiating, creating and executing joint marketing campaigns with the B2B client.
  • Work with B2B clients to compile data and insights on product performance, the effects of targeted campaigns and promotions etc.
  • Up-sell the existing B2B clients for new products and premium offerings. Work with them to broaden the product footprint within their business.
  • Liaise with the Product team as well as other internal departments to effectively respond to clients’ inquiries and concerns, including Operations and CRM, and to communicate feedback on client requirements.
  • Work towards achieving the individual targets and reaching the department KPIs.
  • Analyse B2B client services and traffic patterns to advice on customer growth.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
  • Responsible for working with the Sales team to on board and integrate new clients and developing existing client relationships.
Key Skills/Experience:
  • Higher education is preferred.
  • Previous Sales, Customer Service and/or Relationship Management experience is a must.
  • Outstanding communication skills in Greek and English are essential.
  • Excellent listening, negotiation and presentation abilities.
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
  • Self-motivated and able to thrive in a results-driven environment.
  • Natural relationship builder with integrity, reliability and maturity.

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