CareerFinders, on behalf of our client, a long-established and highly respected company operating in the Online Gaming & Gambling Industries, we are seeking to recruit a Safer Gambling Agent to join their team of professionals in Limassol. The successful applicant must possess outstanding communication skills in English and be able to work on shift rotation. No previous experience necessary and full training will be provided.
Monitor players entering the Risk Queue and identify further actions to be taken based on the risk presented by the player.
Undertaking KYC health check reviews of the players accounts identifying missing and/or expired customer due diligence documents.
Taking further actions based on the risk presented by the player directly related to the above for example requesting missing documents and/or placing account restrictions.
Screening clients/marking players to be screen against the automated system used by the company for identifying PEP, Adverse Media, Sanctioned individuals and take the appropriate actions accordingly.
Take different customer interactions including the request for occupation details/Source of Funds/Source of Wealth and input the data into the back-office system of the company.
Monitor players spending against their known income and take the appropriate action on a case by case basis by assessing the affordability of the player.
Assist compliance team in ensuring that marketing communications are undertaken in a socially responsible manner and in line with related marketing rules and regulations.
Assist in general compliance enquires if and when requested to do so.
Ability to problem solve and multitask.
Computer literate. Excellent knowledge of Excel and MS Word.
Excellent command of English language.
Ability to work night shifts, public holidays and weekends.