CareerFinders, on behalf of our client, a newly established company offering outsourced support to clients operating in the Sales & Marketing sector, we are seeking to recruit a number of Call Centre Administrators to join their expanding team in Paphos. The successful applicants must be fluent in written and spoken English and possess excellent communication and client service skills.
Performing a full range of client service-oriented telephone and email support activities.
Handling client questions/queries via email relating to their accounts.
Performing various operational duties as deemed necessary.
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
Help improving client satisfaction, strengthening client commitment, ensuring client retention.
Excellent communication skills in English (Written & Spoken). Additional languages advantageous, but not essential.
Exceptional verbal and written communication skills, as well as problem-solving skills.
Previous experience in customer support will be considered an advantage, but not essential.
Ability to multitask.
Basic Computer knowledge.
Ability to work in rotating shifts patterns.