CareerFinders, on behalf of our client, an innovative e-commerce business with regional offices in Cyprus, we are seeking to recruit a Customer Success Officer to join their expanding team of professionals based in Limassol. The successful applicant will have a demonstrable background in business development and client services and possess outstanding communication skills.
Own overall relationship with assigned clients.
Ensure conversion of registered users and retention and satisfaction of all assigned clients.
Aid clients in achieving their goals through using the system.
Proactively approach new prospects and convert them to users.
Build trust relationships with the accounts under your management.
Promotion of paid services.
Educated to degree level in Business or related field.
Previous sales and customer service experience is a must.
Target driven with a proven track record of meeting and exceeding sales targets.
Experience in customer success and outbound proactive calls.
Strong written and verbal communication skills in English are a must; Any additional languages including Russian, Spanish, Mandarin and Cantonese will be considered an advantage.
Detail oriented and analytical.
Demonstrated ability to increase customer satisfaction.