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Forex , Banking/Finance , Administration/Secretarial
Location: Cyprus,Paphos
Reference: 4586
Date Posted: 02/04/2021
Back Office Administrator
CareerFinders, on behalf of our client, a provider of compliance services for consumer-facing businesses globally, we are seeking to recruit a Back-Office Administrator to join their expanding team of professionals in Paphos. The successful applicant will ideally have some relevant experience from the Forex and/or Payments industries and have some existing experience of working with payment service providers (PSP) and banking institutions.
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Key Duties/Responsibilities:
  • Responsible for managing the withdrawal and purchase process for different brands. Purchases can be received via credit card, wires and alternative payment solutions.
  • Action all withdrawals requests received within the designated timeframe.
  • Monitor withdrawal requests and ensure all are approved, cancelled within the designated timeframe.
  • Asses and determine eligible withdrawal requests and cancel non-eligible requests.
  • Check purchases have successfully gone into the system.
  • Assist the sales team with transaction queries /errors.
  • Daily and weekly reporting.
  • Action queries regarding withdrawals internally and assisting customer support. 
  • Check KYC documents and necessary forms for wires.
  • Collate and process chargeback disputes across the various brands.
  • Complete special projects, and miscellaneous duties as prescribed by Management.
Key Skills/Experience:
  • 1+ years of relevant experience.
  • Analytical and critical thinking abilities.
  • Attention to detail.
  • Must be adaptable & learn quickly.
  • Able to multitask & show initiative.
  • Must have at least strong excel skills.
  • Excellent written and verbal communication skills in English.

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