Sales/Business Development ,Forex ,Customer Services
Date Posted: 05/05/2020
Customer Support & Retention Agent
CareerFinders, on behalf of our client, a long-established and highly respected CySEC Licensed Investment Firm with offices in Nicosia, we are seeking to recruit a client-focused Customer Support & Retention Agent to join their expanding team of professionals. The successful applicant will ideally have previous and demonstrable experience within a similar position and be able to work on shift-rotation as part of a team.
Develop and maintain relationships with prospective and existing clients.
Ensure clients receive the highest level of services at all times.
Educate clients on how to use the company’s trading platforms.
Keep up-to-date with the financial markets.
Follow the policies and procedures set by the compliance department.
Retention, Customer support experience within the Financial / FX / Options Industry will be considered as an advantage.
Excellent knowledge of English language both oral and written.
Knowledge of the Arabic language will be considered an advantage.
Strong computer skills, CRM, Microsoft Word/ Excel/ PowerPoint.
Excellent organizational skills.
Dynamic, innovative and target driven.
Ability to work in pressure in a fast-moving environment.
Able to work on a rotational shift-pattern.