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Sales/Business Development , Forex , Customer Services
Location: Cyprus,Nicosia
Reference: 4432
Date Posted: 05/05/2020
Customer Support & Retention Agent
CareerFinders, on behalf of our client, a long-established and highly respected CySEC Licensed Investment Firm with offices in Nicosia, we are seeking to recruit a client-focused Customer Support & Retention Agent to join their expanding team of professionals. The successful applicant will ideally have previous and demonstrable experience within a similar position and be able to work on shift-rotation as part of a team.
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Key Duties/Responsibilities:
  • Develop and maintain relationships with prospective and existing clients.
  • Ensure clients receive the highest level of services at all times.
  • Educate clients on how to use the company’s trading platforms.
  • Keep up-to-date with the financial markets.
  • Follow the policies and procedures set by the compliance department.
Key Skills/Experience:
  • Retention, Customer support experience within the Financial / FX / Options Industry will be considered as an advantage.
  • Excellent knowledge of English language both oral and written.
  • Knowledge of the Arabic language will be considered an advantage.
  • Strong computer skills, CRM, Microsoft Word/ Excel/ PowerPoint.
  • Excellent organizational skills.
  • Dynamic, innovative and target driven.
  • Ability to work in pressure in a fast-moving environment.
  • Able to work on a rotational shift-pattern.

To apply for this vacancy, please send your CV, along with any covering letter to quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click
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