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Customer Services , Telecommunications
Location: Cyprus,Nicosia
Reference: 4311
Date Posted: 10/02/2021
Customer Service Representatives
CareerFinders, on behalf of our client, one of Cyprus’ most well-known and respected Telecommunications providers with head offices in Nicosia, we are seeking to recruit a number of Customer Service Representatives to join their expanding team of professionals. The successful applicants will be required to work a 30 hour working week, must have excellent communication skills in both English & Greek and be able to work on shift-rotation.
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Key Duties/Responsibilities:
 
  • Offer an exceptional experience to our clients' entire customer base over the phone.
  • Be the point of contact for all queries and provide the best possible solutions to customer needs.
  • Promote company offers, products and services to existing and prospective customers based on identified needs.
  • Provide online support through alternative channels of communication (emails, online chat, social media, etc.).
  • Keep records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
 
Key Skills/Experience:
 
  • High School Leaving Certificate
  • Higher education will be considered an advantage, but not essential.
  • Any previous experience within a Customer Service capacity is highly desirable, but not essential.
  • Excellent written and verbal communication skills in Greek and English (Written & Spoken) are a must.
  • Strong PC skills are essential.
  • An interest and passion for Telecommunications will be considered an advantage.
  • Ability to work shift-patterns, on a rotational basis to cover the core hours of 07:00am – 00:00am.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy
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