CareerFinders, on behalf of our client, one of Cyprus’ most well-known and respected Telecommunications providers with head offices in Nicosia, we are seeking to recruit a number of Customer Service Representatives to join their expanding team of professionals. The successful applicants will be required to work a 30 hour working week, must have excellent communication skills in both English & Greek and be able to work on shift-rotation.
Offer an exceptional experience to our clients' entire customer base over the phone.
Be the point of contact for all queries and provide the best possible solutions to customer needs.
Promote company offers, products and services to existing and prospective customers based on identified needs.
Provide online support through alternative channels of communication (emails, online chat, social media, etc.).
Keep records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
High School Leaving Certificate
Higher education will be considered an advantage, but not essential.
Any previous experience within a Customer Service capacity is highly desirable, but not essential.
Excellent written and verbal communication skills in Greek and English (Written & Spoken) are a must.
Strong PC skills are essential.
An interest and passion for Telecommunications will be considered an advantage.
Ability to work shift-patterns, on a rotational basis to cover the core hours of 07:00am – 00:00am.