CareerFinders, on behalf of our client, an award-winning CySEC Licensed Investment Firm with offices in the heart of Larnaca, we are seeking to recruit a bright and enthusiastic Client Support Agent with exemplary customer service skills to join their expanding team of professionals.
Deal directly with clients through phone, email and live chat.
Obtain and evaluate all relevant information to handle inquiries correctly.
Respond promptly to customer inquiries, handling and resolving them accordingly.
Record details of all inquiries, comments and complaints.
Communicate and coordinate issues with other departments.
Direct requests and unresolved issues to the designated person/department.
Assisting new clients with the account opening process.
Provide clients with relevant information regarding the website, promotions and products.
Communication precise and correct information at all times.
Inform clients via their account of any changes that concern them.
Be an ambassador for the company and provide high level service through the necessary channels.
Fluency in English any additional language will be considered an advantage.
Minimum 2 years’ experience in Customer Support or HORECA roles.
Excellent communication and organisational skills.
The successful candidate must be able to work shifts on a 24/5 rotation.