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Forex/Binary , Customer Services
Location: Cyprus,Larnaca
Reference: 3848
Date Posted: 11/06/2019
Client Support Agent
CareerFinders, on behalf of our client, an award-winning CySEC Licensed Investment Firm with offices in the heart of Larnaca, we are seeking to recruit a bright and enthusiastic Client Support Agent with exemplary customer service skills to join their expanding team of professionals.
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Key Duties/Responsibilities:
 
  • Deal directly with clients through phone, email and live chat.
  • Obtain and evaluate all relevant information to handle inquiries correctly.
  • Respond promptly to customer inquiries, handling and resolving them accordingly.
  • Record details of all inquiries, comments and complaints.
  • Communicate and coordinate issues with other departments.
  • Direct requests and unresolved issues to the designated person/department.
  • Assisting new clients with the account opening process.
  • Provide clients with relevant information regarding the website, promotions and products.
  • Communication precise and correct information at all times.
  • Inform clients via their account of any changes that concern them.
  • Be an ambassador for the company and provide high level service through the necessary channels.
 
Key Skills/Experience:
 
  • University/College Degree.
  • Fluency in English any additional language will be considered an advantage.
  • I.T. Proficient.
  • Minimum 2 years’ experience in Customer Support or HORECA roles.
  • Excellent communication and organisational skills.
  • The successful candidate must be able to work shifts on a 24/5 rotation.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy
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