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Sales/Business Development , Customer Services
Location: Cyprus,Limassol
Reference: 3846
Date Posted: 06/08/2019
Assistant Manager (VIP Team)
CareerFinders, on behalf of our client, a very well-established and market-leading company operating within the Online Gaming sector, we are seeking to recruit a highly organised and client-focused Assistant Manager (VIP Team) to join their expanding team of professionals based in the heart of Limassol.
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Key Duties/Responsibilities:
  • Preparing the daily/weekly and monthly departmental reports.
  • Create and Update the department’s procedures and make sure they are clearly understood and followed through.
  • Update the team schedule, insure adherence and report any outstanding concerns.
  • Prepare and deliver the training for the new hires of the department. Support and verify them for the probation period to deliver a complete evaluation to the management.
  • Monitor the daily activity and decide on the necessary actions to be taken for highest value customers.
  • Provide guidance and assist the key account managers in making decisions regarding customers.
  • Monitor and report the performance of the team on a daily basis.
  • Be able to maintain confidential and sensitive information.
Key Skills/Experience:
  • 2+ years’ experience in a leadership capacity (e.g. management, team leader, supervisor, etc.).
  • 2+ years’ experience in sales/customer support roles.
  • Excellent communication skills.
  • Proficiency in English language.
  • Must be proficient in Microsoft Office.
  • Ability to effectively train and motivate sales agents.
  • Excellent organizational, problem-solving, project management and communication skills.
  • Willingness to show leadership and guidance for the team.
  • Trustworthiness.

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