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Compliance , Banking/Finance , Customer Services , Administration/Secretarial
Location: Cyprus,Nicosia
Reference: 3676
Date Posted: 09/01/2019
Payments & Anti-Fraud Analyst
CareerFinders, on behalf of our client, an Online Company specializing in the gaming industry, we are seeking to recruit a Payments & Anti-Fraud Analyst for their newly established Call Centre in Nicosia.
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Key Duties/Responsibilities:
  • The person will be responsible to monitor and process customers’ transactions, perform KYC checks, complete Due Diligence reports.
  • Review, identify, and investigate potentially fraudulent transactions.
  • Evaluate new accounts and determine their eligibility to utilize our services.
  • Handle the management and documentation of fraudulent cases from start to end.
  • Case communications with via email and our chat system with different departments.
  • Work effectively across the organization by communicating fraud trends.
  • Be current with credit card fraud trends.
  • Generate reports on suspicious activity and risk management.
  • Maintain different gaming regulations standards as well as business decisions.
  • Client account screening.
  • Working across verticals to support other departments, including Customer Support, Payments and Compliance.
  • KYC our customers identity and ensure 1st party payment usage.
  • Approving customer withdrawals.
  • Feel empowered to investigate and take decisions on accounts from end to end.
  • Think outside of the box and constantly provide relevant feedback on how existing processes and tools can be improved.
  • Troubleshoot complex cases independently and with minimal supervision when required.
  • Handle escalated client inquiries, time-sensitive cases.
  • Performing various anti-fraud checks.
  • Reducing chargebacks, reduce fraud and bonus abuse.
Key Skills/Experience:
  • Strong and effective communication skills in Greek and English; both verbally and written.
  • Strong decision-making skills.
  • Ability to learn quickly and on the fly.
  • Strong Analytical skills.
  • 2 – 3 years eperience with fraud detection and prevention would be considered an advantage.
  • Experience in betting industry would be considered an advantage.
  • Good team player.
  • Advanced Microsoft Excel skills.
  • Organisational skills with attention to details.
  • Ability to work on a 24/7, rotational shift-pattern basis (07:00-15:00, 15:00-23:00 and 23:00-07:00).

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