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Compliance , Banking/Finance , Customer Services , Administration/Secretarial
Location: Cyprus,Nicosia
Reference: 3676
Date Posted: 09/01/2019
Payments & Anti-Fraud Analyst
CareerFinders, on behalf of our client, an Online Company specializing in the gaming industry, we are seeking to recruit a Payments & Anti-Fraud Analyst for their newly established Call Centre in Nicosia.
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Key Duties/Responsibilities:
 
  • The person will be responsible to monitor and process customers’ transactions, perform KYC checks, complete Due Diligence reports.
  • Review, identify, and investigate potentially fraudulent transactions.
  • Evaluate new accounts and determine their eligibility to utilize our services.
  • Handle the management and documentation of fraudulent cases from start to end.
  • Case communications with via email and our chat system with different departments.
  • Work effectively across the organization by communicating fraud trends.
  • Be current with credit card fraud trends.
  • Generate reports on suspicious activity and risk management.
  • Maintain different gaming regulations standards as well as business decisions.
  • Client account screening.
  • Working across verticals to support other departments, including Customer Support, Payments and Compliance.
  • KYC our customers identity and ensure 1st party payment usage.
  • Approving customer withdrawals.
  • Feel empowered to investigate and take decisions on accounts from end to end.
  • Think outside of the box and constantly provide relevant feedback on how existing processes and tools can be improved.
  • Troubleshoot complex cases independently and with minimal supervision when required.
  • Handle escalated client inquiries, time-sensitive cases.
  • Performing various anti-fraud checks.
  • Reducing chargebacks, reduce fraud and bonus abuse.
 
Key Skills/Experience:
 
  • Strong and effective communication skills in Greek and English; both verbally and written.
  • Strong decision-making skills.
  • Ability to learn quickly and on the fly.
  • Strong Analytical skills.
  • 2 – 3 years eperience with fraud detection and prevention would be considered an advantage.
  • Experience in betting industry would be considered an advantage.
  • Good team player.
  • Advanced Microsoft Excel skills.
  • Organisational skills with attention to details.
  • Ability to work on a 24/7, rotational shift-pattern basis (07:00-15:00, 15:00-23:00 and 23:00-07:00).

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy
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