CareerFinders, on behalf of our client, an Online Company specializing in the gaming industry, we are seeking to recruit a Payments & Anti-Fraud Analyst for their newly established Call Centre in Nicosia.
The person will be responsible to monitor and process customers’ transactions, perform KYC checks, complete Due Diligence reports.
Review, identify, and investigate potentially fraudulent transactions.
Evaluate new accounts and determine their eligibility to utilize our services.
Handle the management and documentation of fraudulent cases from start to end.
Case communications with via email and our chat system with different departments.
Work effectively across the organization by communicating fraud trends.
Be current with credit card fraud trends.
Generate reports on suspicious activity and risk management.
Maintain different gaming regulations standards as well as business decisions.
Client account screening.
Working across verticals to support other departments, including Customer Support, Payments and Compliance.
KYC our customers identity and ensure 1st party payment usage.
Approving customer withdrawals.
Feel empowered to investigate and take decisions on accounts from end to end.
Think outside of the box and constantly provide relevant feedback on how existing processes and tools can be improved.
Troubleshoot complex cases independently and with minimal supervision when required.
Reducing chargebacks, reduce fraud and bonus abuse.
Strong and effective communication skills in Greek and English; both verbally and written.
Strong decision-making skills.
Ability to learn quickly and on the fly.
Strong Analytical skills.
2 – 3 years eperience with fraud detection and prevention would be considered an advantage.
Experience in betting industry would be considered an advantage.
Good team player.
Advanced Microsoft Excel skills.
Organisational skills with attention to details.
Ability to work on a 24/7, rotational shift-pattern basis (07:00-15:00, 15:00-23:00 and 23:00-07:00).