CareerFinders, on behalf of our client, a recently established technology company operating within the Financial Technology sector, we are seeking to recruit a technically capable and client-focused IT Graduate Support Officer to join their expanding team of professionals based in Limassol.
As a IT Technical Support Officer, you will be responsible for the full spectrum of customer support. You will receive emails and phone calls from customers, assess the urgency of the issues raised and investigate them, create and deliver the solutions to the customers and follow up on the issues. If needed, you will investigate system issues with Infrastructure, consult with Sales and Accounts on the best approach to business questions, and report bugs and suggest new features to Engineering and Product Management.
Ideally educated to degree level in Information Technology or related field.
Experience with databases and SQL queries would be an advantage.
Strong technical skills - API master (ability to understand technical documentation and implement API).
Experience and proven knowledge of Internet applications.
Understanding the basic concept of TCP/IP, DNS, firewalls and similar.
Troubleshooting skills with strong hands-on experience.
Excellent customer/client service skills are a must.
English mother tongue – a must.
Additional European languages – an advantage.
Knowledge and experience in the Fintech industry - an advantage.