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Customer Services
Location: Cyprus,Nicosia
Reference: 2589
Date Posted: 14/05/2018
Customer Support Officers
CareerFinders, on behalf of our client, an Online Company specializing in the gaming industry, we are seeking to recruit a number of Customer Support Officers for their newly established Call Centre in Nicosia.
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Key Duties/Responsibilities:
  • Control the quality of services provided by Operators.
  • Monitor telephone conversations.
  • Monitor email and live-chat conversations.
  • Evaluate operators.
  • Maintain reports and client verification KYC.

Key Skills/Experience:
  • Fluency in written & spoken English and Greek is essential; knowledge of the Turkish and Russian languages will be considered a significant advantage. 
  • Previous and extensive experience in a Call Centre environment is a must. 
  • Able to stay calm under pressure.
  • Excellent customer communication skills.
  • Proven experience of computers and software applications.
  • Good typing skills.
  • Ability to work in team.
  • Excellent problem-solving capabilities.
  • Punctual, hardworking and reliable.
  • Ability to work on a rotational shift-pattern basis.

To apply for this vacancy, please send your CV, along with any covering letter to quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.
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