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Customer Services
Location: Cyprus,Nicosia
Reference: 2589
Date Posted: 14/05/2018
Customer Support Officers
CareerFinders, on behalf of our client, an Online Company specializing in the gaming industry, we are seeking to recruit a number of Customer Support Officers for their newly established Call Centre in Nicosia.
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Key Duties/Responsibilities:
 
  • Control the quality of services provided by Operators.
  • Monitor telephone conversations.
  • Monitor email and live-chat conversations.
  • Evaluate operators.
  • Maintain reports and client verification KYC.

Key Skills/Experience:
 
  • Fluency in written & spoken English and Greek is essential; knowledge of the Turkish and Russian languages will be considered a significant advantage. 
  • Previous and extensive experience in a Call Centre environment is a must. 
  • Able to stay calm under pressure.
  • Excellent customer communication skills.
  • Proven experience of computers and software applications.
  • Good typing skills.
  • Ability to work in team.
  • Excellent problem-solving capabilities.
  • Punctual, hardworking and reliable.
  • Ability to work on a rotational shift-pattern basis.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.
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