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Forex/Binary , Customer Services
Location: Cyprus,Limassol
Reference: 2487
Date Posted: 03/04/2018
Customer Support Representative
CareerFinders, on behalf of our client, a very well-established and highly respected Investment Firm with offices in the heart of Limassol, we are seeking to recruit a Customer Support Representative to join their expanding team of professionals.
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Key Duties/Responsibilities:
 
  • Assisting clients in a friendly, helpful manner via Live Chat, telephone and email.
  • Educating clients in the company’s platforms, trading products, account opening/deposit/withdrawal procedures.
  • Analysing and investigating trades.
  • Maintaining the company’s high standard of client communication.
  • Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels.
  • Handling complaints professionally and courteously.
  • Working a rotating shift pattern covering 08:00 – 16:00 and 16:00 – 00:00, including weekends.
 
Key Skills/Experience:
 
  • Fluent in verbal and written English to a business standard.
  • Enthusiastic and ‘can do’ approach to customer service.
  • Ability to remain calm and focused in a fast paced environment.
  • Previous experience in a similar role considered an advantage.
  • A broad understanding of financial markets and trading, preferably with foreign exchange.
  • Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
  • A high level of professionalism and personal integrity.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.
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