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Forex/Binary , Customer Services
Location: Cyprus,Limassol
Reference: 2487
Date Posted: 03/04/2018
Customer Support Representative
CareerFinders, on behalf of our client, a very well-established and highly respected Investment Firm with offices in the heart of Limassol, we are seeking to recruit a Customer Support Representative to join their expanding team of professionals.
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Key Duties/Responsibilities:
  • Assisting clients in a friendly, helpful manner via Live Chat, telephone and email.
  • Educating clients in the company’s platforms, trading products, account opening/deposit/withdrawal procedures.
  • Analysing and investigating trades.
  • Maintaining the company’s high standard of client communication.
  • Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels.
  • Handling complaints professionally and courteously.
  • Working a rotating shift pattern covering 08:00 – 16:00 and 16:00 – 00:00, including weekends.
Key Skills/Experience:
  • Fluent in verbal and written English to a business standard.
  • Enthusiastic and ‘can do’ approach to customer service.
  • Ability to remain calm and focused in a fast paced environment.
  • Previous experience in a similar role considered an advantage.
  • A broad understanding of financial markets and trading, preferably with foreign exchange.
  • Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
  • A high level of professionalism and personal integrity.

To apply for this vacancy, please send your CV, along with any covering letter to quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.
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