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Sales/Business Development , Customer Services , Information Technology (IT)
Location: Cyprus,Nicosia
Reference: 2436
Date Posted: 14/03/2018
Merchant Support Representative (Shift-Work)
CareerFinders, on behalf of our client an expanding technology company operating in the electronic payment sector with offices in Nicosia, we are seeking to recruit a dynamic candidate for the position of Merchant Support Representative (Shift-Work).
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Key Duties/Responsibilities:
 
  • Maintain contact with clients to ensure high levels of client satisfaction and confidentiality.
  • Inform and assist all clients in relation to the use of all current and future products.
  • Develop strong professional relationships with customers.
  • Maintain client records keeping all information up to date and well documented.
  • Respond promptly to customer inquiries, handling and resolving them accordingly.
  • Perform high level of troubleshooting.
  • Resolve incidents at first contact where possible otherwise escalate to relevant support.
  • Escalate all technical service requests to the appropriate resource if cannot be resolved and track.
  • Assist with testing of system upgrades.
 
Key Skills/Experience:
 
  • Excellent written and verbal English.
  • Ability to work on day/afternoon/night shifts is essential.
  • Can do attitude with excellent work ethic.
  • Experience and knowledge of Card processing or Forex industry will be considered as an advantage.
  • Excellent customer service skills.
  • Must be tech savvy.
  • Strong written and verbal communications skills essential for this role.
  • Interpersonal skills and be self-reliant, independent and willing to work and grow with the team.
  • Aptitude to work in a fast-paced environment.
 
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.
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