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Customer Services , Engineering & Construction
Location: Cyprus,Paphos
Reference: 2427
Date Posted: 14/03/2018
Chinese-Speaking Customer Care Officer
CareerFinders, on behalf of our client, one of the leading Construction companies in Cyprus with a long and proud history, we are seeking to recruit a Chinese-Speaking Customer Care Officer to join their expanding team based in Paphos.
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Key Duties/Responsibilities:
 
  • Translates documents and emails from English to Chinese and vice versa and provides translations during meetings with clients.
  • Ensures the Customer Care Software Systems and files are kept updated.
  • Initiates and follows the department’s standard correspondence procedures.
  • Ensures that all Customer Care Department internal procedures and functions are followed.
  • Liaises and follows up all communication between the company’s departments and the customers.
  • Liaises with clients regarding changes and requests for their properties.
  • Liaises with clients regarding property packages and upgrades.
  • Updates and maintains correspondence registry for all properties.
  • Send construction progress reports to clients.
  • Prepare reports for accounts concerning stage payments, progress of construction and issuing completion certificates.
  • Responsible for the trouble tickets execution, monitoring and closing up of the tickets.
  • Ensures and follows all property delivery processes.
  • Provides after delivery service to property owners in conjunction with other departments.
 
Key Skills/Experience:
 
  • University degree in Hotel Management, Marketing, Business or related field.
  • Native Chinese Speaker.
  • Excellent command of the English language both written and oral.
  • Previous working experience in hospitality, customer care, guest relations and/or similar field.
  • Excellent communication and interpersonal skills.
  • Excellent organizational skills and attention to detail.
  • Excellent Computer Skills (MS Office, Internet and Outlook Express).
  • Team player.
  • Ability to work under pressure.
  • Eligible to work in Cyprus (work permit).
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above Job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.
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